Order from a catalog or online? Pay with a purchase order or credit card?
Balancing the needs of your customers can be a moving target. The UPS B2B Purchasing Insights Study offers a glimpse into the purchasing preferences of industrial supplies buyers and the factors that influence their buying decisions.
See how your business stacks up. The results might surprise you.
68% of buyers don't plan to change their supply base and 16% expect to reduce suppliers. Do you have the right competitive edge when they're looking to buy?
34% of buyers say they've made an online purchase outside of their supply base. Is your online strategy winning or losing customers?
At least 85% of online buyers think it's important to have detailed shipping costs and delivery dates before making a purchase. Does your site deliver?