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Flexible Shipping Helps an Insurer Deliver on Time and on Budget

See True Profits with Free UPS Software

The new logistics is about helping get it there on time, every time, and saving time in the process. For a company like ACUITY Insurance, which sends 400 urgent documents a day, having a more efficient way to get things done is key to the success of their business.

ACUITY customers depend on their ability to reliably deliver important insurance policies, client claims, contracts and other urgent documents to their agents. UPS’s flexible shipping provides more options to help the company deliver on time and control costs.

Many of our shipments are really time-sensitive, explains ACUITY’s Carla Soberg. "If we are sending an insurance renewal policy, it has to arrive next day and fast."

To ensure shipments get out the door as quickly and efficiently as possible, ACUITY uses UPS free shipping software to prepare, manage and pay for shipments. Client contacts are stored in the system, so there is no need to re-key information. That means less chance of error and delays. And UPS visibility tools help ACUITY quickly track shipments and provide immediate service should a customer call.

By the time they’re done explaining their problem, I’ve already found their package, says Sodberg. "Without Quantum View^®, it could take me an hour to find something that I can now find in seconds."

With the new logistics, ACUITY and their customers enjoy fast, reliable service and peace of mind. In fact, the company continues to maintain an almost perfect delivery record.