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See How UPS Helped the Company Grow Exponentially

Small High Tech Firm Expands with UPS

Smartphone Experts started in 2004 with an inventory of just 20 products housed in a backyard shed. In the next three years, the business grew a jaw-dropping 2,600 percent, and its inventory of smart phone accessories swelled.

A new building took care of the space challenge—logistics took the business to the next level.

"With a business that moves as quickly as ours does, logistics was really the enabler for both managing and capitalizing on the growth opportunities we had," says Diane Kingree, the company’s vice president.

Soon Smartphone Experts was able to import large batches of products and accessories from China with fewer delays, relying on UPS customs brokerage services to ensure goods clear hurdles smoothly. "We were able to obtain the product much faster rather than having it sit on a boat," says Kingree. "It also gave us the confidence to export to new markets."

A combination of UPS WorldShip^® shipping software and UPS Returns^® helps Smartphone Experts efficiently manage an order load that varies a great deal from day to day, all while achieving 99.2 percent on-time delivery—well above industry standards.

"Anywhere you can make things more efficient is critical," says Kingree. "UPS works hand-in-hand to make Smartphone Experts a success."

Article Highlights

UPS customs brokerage services helped Smartphone Experts achieve 99.2% on-time delivery worldwide
UPS shipping and returns solutions contributed to 2,600% business growth in three years