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Gilt Logistics Creates an Elegant Customer Experience

Video Highlights

  • UPS Delivery Intercept allows customers to make last minute changes
  • UPS can scale their services up or down to accommodate Gilt Groupe’s needs

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Using UPS customized logistics, this e-retailer improved its bottom line and customer experience, becoming an industry leader in the process.

Customer experience is of the utmost importance in the world of e-commerce. Gilt thrills its customer base by featuring some of the world’s most inspiring clothing designs, culinary merchandise and travel experiences. Gilt knew UPS would make a great partner to help deliver the customer experience needed to match the company’s reputation for luxury.

UPS offers a whole toolbox of services, so Gilt can give its customers anything they want. With UPS Worldport located just six miles from one of Gilt's distribution centers, customers can opt to receive their orders within a day using UPS Next Day Air®. They can even change delivery locations in-transit with UPS Delivery Intercept®. Gilt also benefits from inbound shipping and tracking management using UPS CampusShip® and Quantum View®.

Logistics has really helped Gilt take their business to the next level. Using UPS’s cutting edge technology Gilt has grown from a small, unknown company to the leader in its industry in just a few short years.

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