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Are you doing everything you can to build customer loyalty? Here are four ways to do more than just sell online.

Give Incentives to Buy
70% of customers have added items to an order to qualify for free shipping.*
Offer Speedy Shipping
33% of shoppers will pay extra to get faster delivery.*
Up the Convenience Factor
Customers are happier when they're able to answer their own questions.*
Make Returns Easier
49% of shoppers said they would shop more often at a retailer with a lenient and easy-to-understand returns policy.*

Give Incentives to Buy

Read Article: Businesses See Value in Offering Free Shipping

SaltWorks tested free shipping—and it paid off. Orders soared. 1,600 more orders than the prior year. The higher sales volume more than covered the cost.

See More Strategies for Smarter Shipping
Tie incentives like free or flat-rate shipping to a cart minimum, and you can see sales increase—both in size and number.

Offer Speedy Shipping

Get the comScore White Paper

Give your customers their choice of delivery time and place with:

Up the Convenience Factor

If you give customers flexible delivery options and their order arrives smoothly, you can earn valuable
word-of-mouth.

UPS My Choice

Tell your customers to sign up for UPS My Choice® so they can:

  • Get notified the day before their package arrives via email or text
  • Choose a delivery date that works for them
  • Can reroute their package to a new location, if needed

Make Returns Easier

Watch Video: Gilt Logistics Creates an Elegant Customer Experience

Find out why 75% of Zappos customers are likely to do business with Zappos again.

Make returns easier for you and your customers with pre-printed return labels, convenient drop-off locations and automated return requests.

Logistics builds customer loyalty and boosts profits.

From faster deliveries to hassle-free returns, increase satisfaction and gain a competitive edge by creating a better overall experience.

With more and more customers liking, commenting and sharing, positive word-of-mouth can help you generate buzz and drive sales. If you haven't already, establish your social presence and join the conversation.

Visit UPS on Facebook

Visit UPS on Facebook
Wilson Fisher's ingenuity led to a way to clean diesel engine air filters with less time and chemical waste. In the late '60s, the UPS mechanic built a compressed air device from materials he found in the shop. #TBT 4:30 PM Aug 27th Read Full Post
Visit UPS on Facebook
Delivering to the sound of his own tune. Johnny Staats is a UPS driver by day and musician by night. Find out more about him: http://bit.ly/1JlCSQD 11:00 AM Aug 27th Read Full Post
Visit UPS on Facebook
We love giving back to the communities we call home. So we're helping kids in Sandy Springs, GA learn how to grow fresh food with the UPS Gardens at Woodland Elementary. 12:00 PM Aug 26th Read Full Post

Follow UPS on Twitter

Follow UPS on Twitter
In the late '60s, UPSer Wilson Fisher devised a way to clean diesel engine air filters with less chemical waste. #TBT http://t.co/LSKAfrjfu6 4:30 PM Aug 27th Reply RT
Follow UPS on Twitter
Be the person that hires the talent that others might ignore. #TEDatUPS http://t.co/huGcT3VVko http://t.co/K4F3G5vSW9 3:00 PM Aug 27th Reply RT
Follow UPS on Twitter
RT @comScore: Privacy protection is a top influencer in consumers’ likelihood to shop with a retailer. @UPS #ecommerce http://t.co/NWSz2iBT 2:23 PM Aug 27th Reply RT

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