Skip to main content

Are you doing everything you can to build customer loyalty? Here are four ways to do more than just sell online.

Give Incentives to Buy
70% of customers have added items to an order to qualify for free shipping.*
Offer Speedy Shipping
33% of shoppers will pay extra to get faster delivery.*
Up the Convenience Factor
Customers are happier when they're able to answer their own questions.*
Make Returns Easier
49% of shoppers said they would shop more often at a retailer with a lenient and easy-to-understand returns policy.*

Give Incentives to Buy

Read Article: Businesses See Value in Offering Free Shipping

SaltWorks tested free shipping—and it paid off. Orders soared. 1,600 more orders than the prior year. The higher sales volume more than covered the cost.

See More Strategies for Smarter Shipping
Tie incentives like free or flat-rate shipping to a cart minimum, and you can see sales increase—both in size and number.

Offer Speedy Shipping

Get the comScore White Paper

Give your customers their choice of delivery time and place with:

Up the Convenience Factor

If you give customers flexible delivery options and their order arrives smoothly, you can earn valuable
word-of-mouth.

UPS My Choice

Tell your customers to sign up for UPS My Choice® so they can:

  • Get notified the day before their package arrives via email or text
  • Choose a delivery date that works for them
  • Can reroute their package to a new location, if needed

Make Returns Easier

Watch Video: Gilt Logistics Creates an Elegant Customer Experience

Find out why 75% of Zappos customers are likely to do business with Zappos again.

Make returns easier for you and your customers with pre-printed return labels, convenient drop-off locations and automated return requests.

Logistics builds customer loyalty and boosts profits.

From faster deliveries to hassle-free returns, increase satisfaction and gain a competitive edge by creating a better overall experience.

With more and more customers liking, commenting and sharing, positive word-of-mouth can help you generate buzz and drive sales. If you haven't already, establish your social presence and join the conversation.

Visit UPS on Facebook

Visit UPS on Facebook
The year of the monkey is a year of transformation. We’re wishing it unfolds nicely for you all. #ChineseNewYear 1:31 PM Feb 8th Read Full Post
Visit UPS on Facebook
Our drivers often go beyond pickup and delivery. Few are as remarkable as one Oklahoma driver who delivered an unexpected and lifesaving wish – donating his kidney to a stranger. Read his story: http://bit.ly/1PhQY8M 2:25 PM Feb 3rd Read Full Post
Visit UPS on Facebook
We’re beginning #BlackHistoryMonth with the inspiring #WishesDelivered story of civil rights activist Mr. Robert J. Brown and his lifelong mission to deliver the love of learning and reading around the globe. 3:22 PM Feb 1st Read Full Post

Follow UPS on Twitter

Follow UPS on Twitter
RT @UPSLaunch: Thousands of King Cakes moved through Worldport last night to arrive in time for your #FatTuesday celebration! https://t.co/ 2:28 PM Feb 9th Reply RT
Follow UPS on Twitter
What's the perfect meal for Valentine's Day? Tell us & @OmahaSteaks using #LoveDelivered https://t.co/eMPHptDx0T 10:05 AM Feb 9th Reply RT
Follow UPS on Twitter
[SERVICE UPDATE] Severe winter weather is impacting service in areas of Iowa, Massachusetts, and Minnesota. Details: https://t.co/CgKT40FIEg 2:05 PM Feb 8th Reply RT

Subscribe to Email

Please send me UPS email containing video, whitepapers and webinars on ways to use logistics to help businesses grow and compete.

Subscribe
Close