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Are you doing everything you can to build customer loyalty? Here are four ways to do more than just sell online.

Give Incentives to Buy
70% of customers have added items to an order to qualify for free shipping.*
Offer Speedy Shipping
33% of shoppers will pay extra to get faster delivery.*
Up the Convenience Factor
Customers are happier when they're able to answer their own questions.*
Make Returns Easier
49% of shoppers said they would shop more often at a retailer with a lenient and easy-to-understand returns policy.*

Give Incentives to Buy

Read Article: Businesses See Value in Offering Free Shipping

SaltWorks tested free shipping—and it paid off. Orders soared. 1,600 more orders than the prior year. The higher sales volume more than covered the cost.

See More Strategies for Smarter Shipping
Tie incentives like free or flat-rate shipping to a cart minimum, and you can see sales increase—both in size and number.

Offer Speedy Shipping

Get the comScore White Paper

Give your customers their choice of delivery time and place with:

Up the Convenience Factor

If you give customers flexible delivery options and their order arrives smoothly, you can earn valuable
word-of-mouth.

UPS My Choice

Tell your customers to sign up for UPS My Choice® so they can:

  • Get notified the day before their package arrives via email or text
  • Choose a delivery date that works for them
  • Can reroute their package to a new location, if needed

Make Returns Easier

Watch Video: Gilt Logistics Creates an Elegant Customer Experience

Find out why 75% of Zappos customers are likely to do business with Zappos again.

Make returns easier for you and your customers with pre-printed return labels, convenient drop-off locations and automated return requests.

Logistics builds customer loyalty and boosts profits.

From faster deliveries to hassle-free returns, increase satisfaction and gain a competitive edge by creating a better overall experience.

With more and more customers liking, commenting and sharing, positive word-of-mouth can help you generate buzz and drive sales. If you haven't already, establish your social presence and join the conversation.

Visit UPS on Facebook

Visit UPS on Facebook
In 1961 we changed our logo to the one pictured here; designed by famous logo designer, Paul Rand. That same year, Scuderia Ferrari drivers Olivier Gendebien and Phil Hill won the Le Mans 24 Hour race with teammates Willy Mairesse and Mike Parkes finishing second. #ThrowbackThursday #ForzaUPS #TBT 5:00 AM Jun 30th Read Full Post
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We salute all of the competitors taking part in the National Veterans Wheelchair Games this week in Salt Lake City. UPS is honored to partner with the VA and the Paralyzed Veterans of America to support these incredible athletes. #NVWG 10:10 AM Jun 29th Read Full Post
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The Muhammad Ali Center is continuing Ali’s goal of bringing people together, building bridges and tearing down walls. And UPS is honored to play a part. http://bit.ly/28SXZ1A 11:19 AM Jun 27th Read Full Post

Follow UPS on Twitter

Follow UPS on Twitter
@ViasWine We have a series of trade webinars coming up. Thought you might like to attend: https://t.co/zxKuCKxspr 4:21 PM Jun 30th Reply RT
Follow UPS on Twitter
@mccJustin The results of our latest Pulse of the Online Shopper study are out. Do any of the stats surprise you? https://t.co/R5ZPH2jH4q 3:54 PM Jun 30th Reply RT
Follow UPS on Twitter
@ryangoede Wanted to let you know about our Small Biz Canada account, Ryan! Would love for you to follow @UPS_SmallBizCA! 3:45 PM Jun 30th Reply RT

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