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Are you doing everything you can to build customer loyalty? Here are four ways to do more than just sell online.

Give Incentives to Buy
70% of customers have added items to an order to qualify for free shipping.*
Offer Speedy Shipping
33% of shoppers will pay extra to get faster delivery.*
Up the Convenience Factor
Customers are happier when they're able to answer their own questions.*
Make Returns Easier
49% of shoppers said they would shop more often at a retailer with a lenient and easy-to-understand returns policy.*

Give Incentives to Buy

Read Article: Businesses See Value in Offering Free Shipping

SaltWorks tested free shipping—and it paid off. Orders soared. 1,600 more orders than the prior year. The higher sales volume more than covered the cost.

See More Strategies for Smarter Shipping
Tie incentives like free or flat-rate shipping to a cart minimum, and you can see sales increase—both in size and number.

Offer Speedy Shipping

Get the comScore White Paper

Give your customers their choice of delivery time and place with:

Up the Convenience Factor

If you give customers flexible delivery options and their order arrives smoothly, you can earn valuable
word-of-mouth.

UPS My Choice

Tell your customers to sign up for UPS My Choice® so they can:

  • Get notified the day before their package arrives via email or text
  • Choose a delivery date that works for them
  • Can reroute their package to a new location, if needed

Make Returns Easier

Watch Video: Gilt Logistics Creates an Elegant Customer Experience

Find out why 75% of Zappos customers are likely to do business with Zappos again.

Make returns easier for you and your customers with pre-printed return labels, convenient drop-off locations and automated return requests.

Logistics builds customer loyalty and boosts profits.

From faster deliveries to hassle-free returns, increase satisfaction and gain a competitive edge by creating a better overall experience.

With more and more customers liking, commenting and sharing, positive word-of-mouth can help you generate buzz and drive sales. If you haven't already, establish your social presence and join the conversation.

Visit UPS on Facebook

Visit UPS on Facebook
#FactFriday Hungary first hosted a Grand Prix in the 1930s, but following WWII, it was not until the 1960s that motorsport began to emerge in Hungary. Scuderia Ferrari has won the #HungarianGP six times, first with Nigel Mansell in 1989, then in 1998, 2001, 2002, 2004 and most recently with Sebastian Vettel in 2015. 5:00 AM Jul 22nd Read Full Post
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In 1971 we begin providing service to the states of North and South Dakota. That same year, Scuderia Ferrari driver Clay Regazzoni wins the Race of Champions, held in March at Brands Hatch, UK. #ThrowbackThursday #TBT #ForzaUPS 5:00 AM Jul 21st Read Full Post
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2 eagles, 12 birdies and 78 bags delivered through #bagsforbirdies A great result from @WestwoodLee and @Louis57TM at The Open! 2:08 PM Jul 18th Read Full Post

Follow UPS on Twitter

Follow UPS on Twitter
@KashooOnline We have our own account dedicated to Canadian small businesses. Have you checked out @UPS_SmallBizCA yet, Kashoo team? 5:25 PM Jul 23rd Reply RT
Follow UPS on Twitter
@KeeblerHunts Wanted to let you know about our Small Biz Canada account, Brian! Would love for you to follow @UPS_SmallBizCA! 4:24 PM Jul 23rd Reply RT
Follow UPS on Twitter
@Pam_Ivey Pam, would love to have you follow @UPS_SmallBizCA & join the conversation! You could contribute a lot! 1:24 PM Jul 23rd Reply RT

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