Are you doing everything you can to build customer loyalty? Here are four ways to do more than just sell online.

Give Incentives to Buy: 70% of customers have added items to an order to qualify for free shipping.*
Offer Speedy Shipping: 33% of shoppers will pay extra to get faster delivery.*
Up the Convenience Factor: Customers are happier when they're able to answer their own questions.*
Make Returns Easier: 49% of shoppers said they would shop more often at a retailer with a lenient and easy-to-understand returns policy.*

* Data provided by comScore's Online Shopping
Customer Experience Study, commissioned by UPS.

Give Incentives to Buy

SaltWorks tested free shipping—and it paid off. Orders soared. 1,600 more orders than the prior year. The higher sales volume more than covered the cost.

See More Strategies for Smarter Shipping

Tie incentives like free or flat-rate shipping to a cart minimum, and you can see sales increase—both in size and number.

Offer Speedy Shipping

See how Gilt Groupe went from start-up to industry leader by offering their members fast, flexible deliveries.

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Give your customers their choice of delivery time and place with:

UPS Worldport^®
UPS Next Day Air^®
UPS Delivery Intercept^®

Up the Convenience Factor

If you give customers flexible delivery options and their order arrives smoothly, you can earn valuable
word-of-mouth.

Tell your customers to sign up for UPS My Choice^® so they can:

Get notified the day before their package arrives via email or text
Choose a delivery date that works for them
Can reroute their package to a new location, if needed

Make Returns Easier

Find out why 75% of Zappos customers are likely to do business with Zappos again.

Make returns easier for you and your customers with pre-printed return labels, convenient drop-off locations and automated return requests.

UPS Returns^®
UPS Returns^® Flexible Access
UPS Returns Technology

Logistics builds customer loyalty and boosts profits.

From faster deliveries to hassle-free returns, increase satisfaction and gain a competitive edge by creating a better overall experience.

With more and more customers liking, commenting and sharing, positive word-of-mouth can help you generate buzz and drive sales. If you haven't already, establish your social presence and join the conversation.

Contact UPS

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