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Are you doing everything you can to build customer loyalty? Here are four ways to do more than just sell online.

Give Incentives to Buy
70% of customers have added items to an order to qualify for free shipping.*
Offer Speedy Shipping
33% of shoppers will pay extra to get faster delivery.*
Up the Convenience Factor
Customers are happier when they're able to answer their own questions.*
Make Returns Easier
49% of shoppers said they would shop more often at a retailer with a lenient and easy-to-understand returns policy.*

Give Incentives to Buy

Read Article: Businesses See Value in Offering Free Shipping

SaltWorks tested free shipping—and it paid off. Orders soared. 1,600 more orders than the prior year. The higher sales volume more than covered the cost.

See More Strategies for Smarter Shipping
Tie incentives like free or flat-rate shipping to a cart minimum, and you can see sales increase—both in size and number.

Offer Speedy Shipping

Get the comScore White Paper

Give your customers their choice of delivery time and place with:

Up the Convenience Factor

If you give customers flexible delivery options and their order arrives smoothly, you can earn valuable
word-of-mouth.

UPS My Choice

Tell your customers to sign up for UPS My Choice® so they can:

  • Get notified the day before their package arrives via email or text
  • Choose a delivery date that works for them
  • Can reroute their package to a new location, if needed

Make Returns Easier

Watch Video: Gilt Logistics Creates an Elegant Customer Experience

Find out why 75% of Zappos customers are likely to do business with Zappos again.

Make returns easier for you and your customers with pre-printed return labels, convenient drop-off locations and automated return requests.

Logistics builds customer loyalty and boosts profits.

From faster deliveries to hassle-free returns, increase satisfaction and gain a competitive edge by creating a better overall experience.

With more and more customers liking, commenting and sharing, positive word-of-mouth can help you generate buzz and drive sales. If you haven't already, establish your social presence and join the conversation.

Visit UPS on Facebook

Visit UPS on Facebook
What does your sustainability persona look like? Find out now. Create a UPS Sustainability Solve-atar and we’ll make a $1 donation to the World Food Programme on your behalf. Be sure to stick around for the final surprise. Start creating: sustainability.ups.com 6:02 PM Jul 30th Read Full Post
Visit UPS on Facebook
In 1973, UPS turned the global gas crisis into an opportunity. The shortage forced drivers to begin tracking their gas mileage — pioneering fuel efficiency methods we still use today. #TBT 2:47 PM Jul 30th Read Full Post
Visit UPS on Facebook
Here's to the 15 million people who've made UPS My Choice their choice. Get home deliveries on your schedule:http://bit.ly/1Gkggxc 11:27 AM Jul 29th Read Full Post

Follow UPS on Twitter

Follow UPS on Twitter
We love seeing the joy during these @specialolympics medal moments. #ReachUpLA @LA2015 http://t.co/xKsUEg9WN6 1:00 PM Jul 31st Reply RT
Follow UPS on Twitter
Sometimes you just have to show off the bling. @specialolympics #joy #ReachUpLA http://t.co/7Klx057xcb 9:00 AM Jul 31st Reply RT
Follow UPS on Twitter
Passionate about #susty? Create a UPS Sustainability Solve-atar and we'll make a donation to @WFP on your behalf: http://t.co/81XQ7upatD 6:00 PM Jul 30th Reply RT

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